Refund and Returns Policy
Effective Date: August 7, 2026
At Nysuppplies, Inc., customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
* Be unused and in its original condition.
* Be returned in its original packaging whenever possible.
* Include all original accessories, manuals, and components (if applicable).
* Be accompanied by proof of purchase or your order number.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products may not be eligible for return, including:
* Items showing signs of use or damage caused after delivery.
* Personalized or custom-made products.
* Gift cards.
* Products specifically marked as non-returnable on the product page.
Return Process
To start a return, please contact our customer support team with:
* Your order number
* The reason for your return
* Photos of the item if it arrived damaged or incorrect (when applicable)
Our team will review your request and provide return instructions if your return is approved.
Please do not send items back without first contacting our support team.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and work with you to provide an appropriate resolution.
Exchanges
If you would like a different item, we recommend requesting a return (if eligible) and placing a new order.
Return Shipping
If the return is due to our error (such as receiving an incorrect or defective item), we will provide an appropriate solution in accordance with applicable consumer rights.
For returns that are not due to our error, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Nysuppplies, Inc.
Business Address: Rutherford Road, Concord, Ontario, LK4 0B2, CanadaÂ
Warehouse Address: 3501 Rombouts Avenue
Bronx NY 10475, United States
Email: info@nysuppplies.com
Phone: +1 (845) 977-5915
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
